Outcomes monitoring: why understanding the consumer experience matters and where firms should focus

Published by Financial Conduct Authority on 27 July 2026 · Summarised here 27 July 2026

The Consumer Duty was designed to ensure firms were focussed on the outcomes that matter to their customers. Understanding the actual experiences of people and…
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https://www.fca.org.uk/news/blogs/outcomes-monitoring-why-understanding-consumer-experience-matters

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