Corrections
Corrections Policy
Errors happen. This policy sets out how they are corrected and how those corrections are recorded.
Last reviewed July 2026
Draft
This page is a working draft.
Who can request a correction
Anyone. Correction requests can come from the original submitter, a subject of the content, a reader, or The Media Source staff.
How to request a correction
- Use our contact form and select the "Correction or complaint" category.
- Include a link to the affected page, the specific claim in dispute, and any evidence.
- State whether you are the subject of the content, the submitter, or a reader.
How we handle it
- Material factual errors — corrected promptly, marked with a Corrected label, and logged in a visible correction history under the content.
- Minor typographical fixes — quietly corrected, not logged.
- Substantive updates (later events, new figures) — marked with an Updated label and a note explaining what changed.
- Disputed claims — reviewed by The Media Source staff; if the claim cannot be substantiated, the affected passage is corrected, removed or annotated.
What a correction record contains
- The date of the correction.
- A description of what changed and why.
- Attribution to the staff member or submitter who made the change, where appropriate.
Removals
Where a claim is materially false, unlawful or breaches our standards and cannot be adequately corrected, the content will be removed. A stub page will remain at the same URL noting that the content was removed and why. See our Complaints and Takedown Policy.
Timeframes
We aim to acknowledge enquiries as soon as reasonably possible during normal UK working days. Straightforward corrections are typically resolved within ten working days; urgent legal or safety issues are prioritised.